Echelon Pre-Order Shipping Resource Center

Due to the coronavirus (COVID-19), the last few months have brought many new challenges that we are still navigating every day. We’ve received an overwhelming influx of new orders that we were not anticipating. We know that now, more than ever, being healthy is a top priority and that you’re anxious to start your Echelon journey. We are deeply appreciative for your patience while we adjust, grow, and scale to meet your needs and expectations.

We want to assure you that our team is working tirelessly with all of our partners to fulfill your orders and reduce delays to a minimum.  We have prepared this Resource Center to help keep you updated and informed on shipping updates and other relevant information as we work to provide you with the full Echelon experience.


Estimated Schedule of Upcoming Ship Dates

Last Updated 6.1.20

 

Note: Product will be available in the warehouse for shipment on the dates below. Please allow an additional two weeks for delivery.


EX5S
Orders placed through 4/16 are currently shipping
Orders placed on 4/16 through 5/7 will start shipping on 6/29
Orders placed on 5/7 through 5/22 will start shipping on 7/4
Orders placed on 5/22 or later will start shipping 7/12
 
EX5
Orders placed prior to 4/30 are currently shipping
Orders placed on 5/1 or later will start shipping on 6/16
 
EX3 Red
Orders placed on or prior to 4/29 have shipped
Orders placed on 4/29 through 5/6 will start shipping on 6/7
Orders placed on 5/7 or later will start shipping 6/29
 
EX3 Black
Orders placed on or prior to 4/30 have shipped
Orders placed on 4/30 through 5/21 will start shipping 6/2
Orders placed on 5/22 or later will start shipping 7/27

 
EX3 White
Orders placed prior to 5/27 will start shipping 6/6
Orders placed on 5/27 or later will start shipping 6/28

 
EX1
Orders placed on or prior to 5/12 will start shipping week of 5/26
Orders placed on 5/13 or later will start shipping 7/5
 
Rower
Orders placed prior to 5/5 have shipped
Orders placed on 5/6 through 5/26 will start shipping the week of 6/1
Orders placed on 5/27 or later will start shipping on 6/12

 

Check Your Account

You may view your specific order status and details by logging in to your Echelon account.
 


How To Get In Touch

For additional questions you can reach our Customer Service representatives as follows:

By phone: ​Call 833-937-2453  
Available: Monday -Friday 8:00am – 10:00pm ET & Saturday - Sunday 9:00am – 6:00pm ET


By Email: https://echelonfit.zendesk.com/hc/en-us/requests/new
Available: Monday -Friday 6:00am - 12:00am ET & Saturday - Sunday 7:00am – 11:00pm ET