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FAQs

ECHELON FIT APP

HOW DO I GET THE ECHELON™ FIT APP?

Go to either the App Store or Google Play and type in "Echelon Fit" and look our logo on a black background.

DOES YOUR APP ALLOW MORE THAN ONE RIDER IN A HOUSEHOLD OR DOES EACH RIDER NEED THEIR OWN SUBSCRIPTION IN ORDER TO KEEP RIDING METRICS SEPARATE?

We allow up to 5 riders in a household to share a subscription.

CAN I USE THE SAME ACCOUNT ON DIFFERENT DEVICES?

Yes, just use your same login and password on any device (Android and iOS). You can also add up to 5 additional family members on each account.

CAN I USE APP ON A SMART TV OR COMPUTER?

Yes, you can use our web login on any Smart TV.  If you want to see your Smart Connect Bike stats on the Smart TV  we recommend using an Apple TV or Screen Mirror for your TV.  There are third party apps you can use as well like Mirror for Samsung TV and Video and TV Cast.

WHAT MAKES ECHELON DIFFERENT FROM OTHER BIKES WITH ONLINE CONTENT?

We love our Instructors.  They ride with Echelon because they love to ride, and love our product. They are all certified instructors.  Riding is their passion ,but it may not be their only job.  Some are stay at home moms, Nurses, Professionals or Students. We film all our classes in our Studio in Chattanooga, Tennessee, but our instructors come from all parts of the world.  We have English, Spanish and French instruction.   They are all unique and I am sure you will find all of them motivating.  We love our team!

WHAT WORKOUTS ARE AVAILABLE WITH THE FREE TRIAL?

The 14 day free trial is included with the FLEX and CONNECT plans when you sign up for the subscription.  This includes all Live Rides, On Demand, and Scenic Rides.  You will receive 6 Free On Demand Rides, 6 Free Scenic Rides, and 2 Matt Titus FitNation Rides

WHAT IS THE COST OF THE APP?

The App is free to download. Depending on where you purchased your bike, you may receive additional promotional classes. We also have subscriptions you can purchase in the app to unlock unlimited Live, On Demand Rides and additional classes in our Extra Mile section including Stretching, Yoga and Strength classes.

DO YOUR LIVE AND ONDEMAND CLASSES SHOW A "LEADERBOARD" SO YOU CAN COMPETE WITH OTHER ECHELON RIDERS?

Yes

WHAT ARE THE DIFFERENCES IN SUBSCRIPTIONS?

Currently we offer (subject to change):

• FLEX RIDES @ $19.99 per Month = this includes Live and On Demand Rides on the FLEX Bike.

• FLEX + EXTRA MILE @ $24.99 per Month = this includes all FLEX RIDES + access to THE EXTRA MILE (yoga, stretching, Pilates, meditation, and more.)

• EXTRA MILE @ $12.99 per Month = Access to all Extra Mile classes (yoga, stretching, Pilates, meditation, and more.)

• YEARLY FLEX + EXTRA MILE @ $239.99 per YEAR = this includes all FLEX RIDES + access to THE EXTRA MILE (yoga, stretching, Pilates, meditation, and more.)

• CONNECT RIDES @ $29.99 per Month = this includes Live and On Demand Rides on the Connect Bike.

•CONNECT + EXTRA MILE @ $34.99 per Month = this includes all CONNECT RIDES + access to THE EXTRA MILE (yoga, stretching, Pilates, meditation, and more.)

• EXTRA MILE @ $12.99 per Month = Access to all Extra Mile classes (yoga, stretching, Pilates, meditation, and more.)

ECHELON CONNECT

HOW DO I ASSEMBLE MY CONNECT BIKE?

Assembly is very easy.  It should take no more than 15-20 minutes.  Refer to the Assembly Instructions and Illustrations found in the Instruction Manual that arrived with your Connect Bike. If you have further assembly questions, call our Customer Service at 1-888-784-2835.  We offer a service at checkout to delivery the bike to the room of choice and setup, if you prefer. 

HOW DOES THE ASSEMBLY SERVICE WORK?

Our standard delivery and assembly process is the bike is delivered to you via FedEx. Once tracking status changes to “delivered” a notification goes out the assembler closest to your location. The assembler will then contact you by phone to schedule an assembly appointment at your preferred time.

CAN THE SEAT BE REPLACED WITH A STANDARD BIKE SEAT

Yes 

CAN I PURCHASE THE BIKE WITHOUT THE APP

Unlike other bikes, you can purchase the bike without committing to a one year subscription to the online Classes.   However, most of our riders do subscribe to our APP to ride with our 16 plus instructors.  You will love our team.

WHAT ARE THE BASIC SPECS OF THE BIKE?

Bike Weight:  105 lbs 
Frame: Welding Steel / Powder Coated
Fly Wheel: 33 lbs
Foot Print: 1.66 ft x 3.44 ft

HOW DO I ADJUST MY BIKE TO FIT MY BODY?

Seat Height: The top of the seat should line up with your hip bone. Turn the adjustment knob to the left, pull out and adjust. Then rotate the knob completely to the right to secure.

Seat Depth: (fore/aft) Find a comfortable distance that you have a slight bend in your elbows when holding the handlebars. As a guideline, the distance between your seat and handlebars should be roughly the distance between your elbows and tips of your fingers.

Handlebar Height: This is purely based on what feels comfortable and natural to you. A beginner would generally prefer the handlebars higher and a more experienced rider would prefer them lower.

SAFETY: ALWAYS MAKE SURE YOUR ADJUSTMENTS ARE SECURE BEFORE RIDING. THE POP PIN SHOULD BE IN A HOLE AND THE KNOB TURNED TO THE RIGHT TO TIGHTEN

WHAT CLOTHING SHOULD I WEAR?

Dry-wicking athletic clothing is recommended (because you WILL sweat!). DO NOT ride in loose fitting bottoms, especially flare-bottom pants as the cuff could catch on the pedals and/or crank arm assembly.

WHAT SHOES SHOULD I WEAR?

That depends on which side of our SPD compatible pedal you choose. If you choose to use the toe cage side, wear athletic shoes.  We recommend as hard of a sole as possible. Never ride in open toed shoes, slippers, or flip flops. If you choose to use our clip-in option on the reverse side of pedal, use SPD cleats on the bottom of your SPD compatible cycling shoe.

DO I NEED ANYTHING ELSE BEFORE CLASS BEGINS?

We recommend you have 2 water bottles accessible so that you do not have to leave your ride to refill. Staying hydrated is very important! You may also want a small towel (for that sweat we talked about!)

DOES THE BIKE NEED TO BE CONNECT TO APP?

Yes, the bike needs to be connected to the app for resistance to work properly.

WHAT DO ALL THE NUMBERS MEAN AT THE BOTTOM OF MY CLASS SCREEN?

Your App Class Display:

Cadence: How fast you are pedaling. It is measured in RPM’s (rotations per minute) Your instructor might suggest a cadence but it is always up to you. Do not pedal over 120 RPMS as this could potentially be unsafe. If you are able to pedal over 120 RPMs, you should increase your resistance.

Resistance: Your Connect bike has resistance levels of 1-32 (bike needs to be connected to app for resistance to work). It is is adjusted by turning the resistance knob on the frame of the bike. Turn to the right to increase and to the left to decrease. For example, if your instructor suggests that you are on a “hill” , you would turn your resistance knob to the right. For a recovery or a flat road you would turn your resistance to the left.

Output: How much effort you are putting into the class. You increase your output by increasing your cadence or resistance, or a combination of both.

Calories: We all know what these are! Your calorie burn will increase as your output increases.

If you prefer to not look at any or all of these numbers during your ride, simply swipe down on the box and that particular display will disappear.

HOW DO I KNOW WHICH CLASSES TO PICK ON THE APP?

We have arranged classes by both length and intensity of workout, so you can choose which classes best suit your fitness level. You can also filter classes by instructor and music type. Go at your own pace! The instructor is there to give you suggestions and guide your ride, but the workout is always yours.

HOW DO YOU ADJUST TENSION ON THE BIKE?

Activate the tension by beginning to pedal. Once you have begun pedaling, slowly adjust tension to the appropriate level of intensity.

DOES THE BIKE NEED TO BE PLUGGED IN TO ADJUST TENSION?

Yes, you cannot adjust the tension without the bike being plugged in.

DO YOU NEED TO USE THE APP TO ADJUST TENSION?

No, you can adjust tension without the app. You will need to activate the tension by pedaling. Once you have begun to pedal, turn the knob to adjust. If you stop pedaling, your tension will decrease.

FITNATION FLEX

Refer to the assembly instructions and illustrations found in the instruction manual that arrived with your FLEX BIKE. If you have further assembly questions, call our Customer Service at 1-888-784-2835

WHICH RECLINE ANGLE SHOULD I SET MY BIKE ON?

This is both a personal preference and a matter of body height and size. Experiment with all 3 reclining positions to discover which is the most comfortable for your body. Use the knob on the main frame to adjust accordingly.

WHAT IS THE DIFFERENCE IN THIS BIKE AND THE CONNECT?

Flex is for the beginner and intermediate rider. It is not connected to the APP, but can still enjoy the classes, which we film just for the Flex.  We have riders of all ages enjoying the Flex Bike.  

HOW HIGH SHOULD MY SEAT HEIGHT BE?

Adjust the seat to one of 4 heights based on your height. Your legs should not reach for the pedals (this is too high), nor should your knees feel cramped (this is too low). Adjust to your comfort and what feels best for you.

IS THERE A WEIGHT LIMIT FOR MY BIKE?

Yes, 300 pounds is the recommended weight limit

WHAT CLOTHING SHOULD I WEAR?

Dry-wicking athletic clothing is recommended (because you WILL sweat!). DO NOT ride in loose fitting bottoms, especially flare-bottom pants as the cuff could catch on the pedals and/or crank arm assembly.

WHAT SHOES SHOULD I WEAR?

We recommend as hard a sole as possible. Never ride in open toed shoes, slippers, or flip flops.

HOW DO I MAKE MY WORKOUTS EASIER OR HARDER?

Using the tension control knob, turning to the left is easier (less tension), and turning to the right is harder (more tension). Tension is in levels 1 thru 8.

WHERE SHOULD MY HANDS GO?

The Flex Bike Ultra is built with multiple hand placement options.  Again, comfort is key. Hands placed on handlebars where grips are located will monitor your heart rate. Another option is to have your hands located by the seat.

HOW DO I USE THE RESISTANCE BANDS?

There are a multitude of options for using the resistance bands to tone your entire upper body. All of our FLEX BIKE classes on the Echelon™ App demonstrate a variety of ways to utilize these bands.

HOW DO I USE MY CONTROL PANEL?

Control panel operations are outlined in your instruction manual.

I AM JUST STARTING AN EXERCISE PROGRAM. HOW SHOULD I BEGIN?

Congratulations on  your journey to better health! Consult with your doctor before starting any new exercise program. Our Echelon™ Fit App instructors will help guide your way. We recommend starting with beginner classes and work your way up.

HOW DO I KNOW WHICH CLASSES TO PICK ON THE APP?

We have arranged classes by both length and intensity of workout, so you can choose which classes best suit your fitness level. You can also filter classes by instructor and music type. Go at your own pace! The instructor is there to give you suggestions and guide your ride, but the workout is always yours.

I HAVE NEVER DONE YOGA. WHAT SHOULD I EXPECT?

Our Yoga segments are beginner level and meant to enhance your workouts on the FLEX BIKE. You can expect stretching, simple movement sequences, and even some meditation options.

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