It is our goal that you are completely satisfied with your purchase for four years from the date of original retail purchase. We strive for not only your satisfaction but your complete enjoyment of your purchase.
With this extended warranty we warrant your product against defects in material and workmanship under ordinary consumer use for three years from the date of original retail purchase. During this warranty period, if a defect arises in the product, and you follow the directions for returning the product, we will, at our option, either (i) replace the defective product with a new or refurbished product that is equivalent to the product that is being replaced, or (ii) refund to you the purchase price of the product. All replaced parts and products for which a refund is given will become our property.
For specific instructions on how to obtain warranty service for your product, please contact our Customer Service Department at 423.402.9010. You will need original Bill of Sale for product and Extended Warranty. Upon completion, Echelon will pay for return shipping to our corporate office and will also pay for shipping of new product to you. Data, software, or other materials will not be transferred during service, and we will not be responsible for any damage or loss of such material.