Echelon US Shipping Policy

Shipping Rates & Estimates

All orders are processed within 2 to 3 business days, excluding weekends and holidays. Shipping rates vary by product and are calculated and displayed at checkout before you complete your purchase.

Orders less than 150 lbs are shipped using FedEx Ground. Applicable products include bikes, rowers, mirrors, merchandise, and accessories. For items that are in stock and ready to ship, orders are processed to leave the warehouse within 2 to 3 business days, upon which you will receive an email with detailed tracking information.

Orders weighing more than 150 lbs are shipped using FedEx Freight. Applicable products include treadmills, ellipticals, and strength machines. These items require special handling due to their size, and are shipped within 2 to 3 business days to a third-party location in your area. You will receive a phone call from a FedEx representative when the item arrives at the Freight service center to schedule delivery. Total time to deliver is usually 10–14 days after leaving the Echelon warehouse.

Free standard shipping is available on equipment orders when purchased with an annual Premier Membership paid upfront. Exceptions may occur during specific seasonal promotions, at which point the details will be explicitly stated in the promotional material.

Premium In-Home Delivery & Assembly

Premium in-home delivery and setup is available through Hub Group for an additional cost of $299.99, where available. This service includes delivery to the room of your choice, full unpacking, light assembly and installation, and disposal of all packaging materials.

International Shipping

Currently, the US site does not offer international shipping; however, Echelon products are available for purchase on Echelon websites in Canada, Mexico, UK, Australia, France, Germany, Colombia, South Korea, Iceland, and Puerto Rico. Product availability may differ by country.

Delivery Area

We ship to the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other outlying territories. A physical street address is required for all orders.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 14 days of receiving your shipping confirmation email, please contact Customer Service at (855)-4-GET FIT. Please have your name and order number available.

Shipping to P.O. Boxes

Please note we do not ship to P.O. Boxes.

Refunds, Returns, and Exchanges

Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and the equipment is returned in its original packaging with its tags, user manual and charger.

Please see Return Policy for full summary.

If you have any further questions, please don't hesitate to contact Customer Service at (855)-4-GET FIT.