Shipping Policy
Your order.
Delivered right.
Orders are processed within 2–3 business days, excluding weekends and holidays. Shipping rates vary by product — see your cart for your exact rate.
Place your order
Orders are processed within 2–3 business days, excluding weekends and holidays. You'll receive an order confirmation email immediately. Shipping rates are calculated and displayed at checkout.
We prepare your shipment
Your equipment is picked, packed, and handed off to FedEx Ground (under 150 lbs) or FedEx Freight (over 150 lbs) within the processing window.
Tracking email sent
Once your order leaves our warehouse, you'll receive a tracking email with full details. Allow up to 48 hours for tracking information to populate.
Freight delivery scheduled (large items)
For treadmills, ellipticals, and strength machines, FedEx Freight ships to a local service center, then calls to schedule your curbside or doorstep delivery.
Equipment arrives
Standard shipping typically arrives within 2–3 days of dispatch. Freight delivery is estimated at 10–14 days total transit time from order confirmation.
| Echelon | Standard Shipping | Freight Delivery | |
|---|---|---|---|
| Carrier | FedEx | FedEx Ground | FedEx Freight |
| Shipping cost | Varies by product | Varies by product | Varies by product |
| Free shipping | With annual membership paid upfront | — | — |
| Processing time | 2–3 biz days fast | 2–3 biz days | 2–3 biz days |
| Transit time | 2–14 days | 2–3 days | 10–14 days |
| In-home option | Available $299.99 | Not available | Not available |
How much does shipping cost?
Shipping rates vary by product. Your exact shipping cost will be calculated and displayed at checkout before you complete your purchase. There are no hidden fees.
How do I get free shipping?
Free shipping is available on equipment orders when you purchase an annual Premier Membership paid upfront. This benefit applies to qualifying equipment shipped to the contiguous United States.
How does freight delivery work for large equipment?
For items over 150 lbs — such as treadmills, ellipticals, and strength machines — FedEx Freight ships your order to a local service center. They will then call you to schedule a curbside or doorstep delivery appointment. Estimated total transit time is 10–14 days.
What is Premium In-Home Delivery & Assembly?
Available through Hub Group in select areas, our delivery team brings your equipment to the room of your choice, handles full unpacking, light assembly and installation, and removes all packaging materials. This is a one-time service fee of $299.99.
My order hasn't arrived — what should I do?
If your order hasn't arrived within 14 days of your shipping confirmation email, contact Customer Service at 1 (423) 250-2660 with your name and order number. Our team will investigate and resolve the issue promptly.
Can I ship to a P.O. Box or outside the contiguous US?
P.O. Boxes are not supported — a physical street address is required for all orders. We do not ship to Alaska, Hawaii, Puerto Rico, or other outlying territories on the US site. Echelon products are sold locally in Canada, Mexico, UK, Australia, France, Germany, Colombia, South Korea, and Iceland.
What is the return policy for shipped items?
Returns requested within 30 days incur no fees and shipping costs are refunded, provided the item is in brand-new, resellable condition with original packaging, tags, user manual, and charger. For full details, see our Return Policy.
Questions about your order?
Our team is ready to help — have your order number on hand.
Call 1 (423) 250-2660 →