Echelon Shipping Policy

Shipping Rates and Estimates

All orders are processed within 2 to 3 business days, excluding weekends and holidays. 

Orders less than 150 lbs are shipped using FedEx Ground. Applicable products include bikes, rowers, mirrors, merchandise, and accessories. For items that are in stock and ready to ship, orders are processed to leave the warehouse within 2 to 3 business days, upon which you will receive an email with detailed tracking information.

Orders weighing more than 150 lbs are shipped using FedEx Freight or another delivery carrier for oversized shipments. Applicable products include treadmills, ellipticals, and strength machines. These items require special handling due to their size, and are shipped within 2 to 3 business days to a third-party location in your area. You will receive a phone call from a FedEx or other shipping representative when the item arrives at the Freight service center to schedule delivery. Total time to deliver is usually 10-14 days after leaving the Echelon warehouse. Fedex will only deliver to the ground floor, unless there is a freight elevator available for access to higher levels.

Our Free Shipping policy applies to equipment that is purchased along with an annual Premier Membership to the Echelon Fit app. Exceptions to this exclusion may occur during specific Seasonal Promotions, at which point the details will be explicitly stated in the promotional material.

Please note, our shipping policy currently only supports delivery to the continental United States. At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, or other outlying territories.

Premium In-Home Delivery & Assembly

Premium In-Home Delivery and Assembly is available through Hub Group or another delivery carrier for an additional cost of $299.99 and only if available in your delivery area. This service entails having the package delivered to the room where you have chosen to place it. The delivery staff will unpack the product and place it in an area you select. The set up includes installation, light assembly, and disposal of unwanted packaging.

International Shipping

Currently, the US site does not offer international shipping; however, Echelon products are available for purchase on Echelon websites in Canada, Mexico, UK, Australia, France, Germany, Colombia, South Korea, Iceland, and Puerto Rico. Product availability may differ by country.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact Customer Service at 1 (833) YES-BIKE. Please have your name and order number available.

Shipping to P.O. boxes

Please note we do not ship to P.O. Boxes.

Refunds, returns, and exchanges

Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and the equipment is returned in its original packaging with its tags, user manual and charger.

Please see Return Policy for full summary

If you have any further questions, please don't hesitate to contact Customer Service at 1 (833) YES-BIKE.