Returns Policy

Every Echelon product is satisfaction guaranteed and may be returned in its original condition for a refund. To receive refund, product must be in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original box with its tags, user manual and charger. Echelon will provide customers with a return shipping label upon request. Returns within 30 days of delivery date will incur a $100.00 restocking fee that will be deducted from any refund owed customer. Returns 31 days or more after delivery date will incur an additional $100.00 return fee that will also be deducted from any refund owed customer. Refund amount determined in Echelon’s sole discretion. Refunds will be made to the customer’s original payment method. Any credit for gift returns will be issued to the original purchaser. Only items purchased directly from will be accepted for returns. If you purchased your product from a third-party seller, please contact the seller directly to discuss your return options. All returns require an authorization number. Please email us at to initiate your return.