Return Policy & Shipping - US & Canada
In-home trial
Try it for 60 days.
In your home. On your schedule.
We give you more time than anyone else in the industry to know — really know — if Echelon is right for you. If it's not, we'll come pick it up.
60
Day in-home trial
$175
Flat return freight
10
Days to refund
Trial period
Twice the time to decide.
We give you 60 days — the longest in-home trial in connected fitness.
The process
Simple from start to refund.
1
Equipment delivered free
Free standard delivery to the contiguous US and Canada. Your 60-day clock starts on your confirmed delivery date — not your order date.
2
Use it. Really use it.
Ride, run, row, or climb with full access to Premier Membership classes. Using the equipment doesn't affect your right to return.
3
Contact us before Day 60
Reach out to Echelon Support before your window closes to get your Return Authorization number.
4
We come pick it up
Freight pickup directly from your home — typically within 5–10 business days. No disassembly. No boxing. No hauling.
5
Refund in 10 business days
After warehouse inspection, your refund is processed to your original payment method within 10 business days.
Return fees
No surprises.
$175
Return freight (flat)
10%
Restocking fee
Free
Standard delivery
Example: returning a $2,500 treadmill
Return freight$175
Restocking (10%)$250
Total cost to return$425
Comparison
See how we stack up.
| Echelon | Brand B | Brand C | |
|---|---|---|---|
| Trial period | 60 days longest | 45 days | 30 days |
| Return freight | $175 lowest | ~$250 | Varies |
| Restocking fee | 10% | 10% | Varies |
| Refund speed | 10 biz days fastest | Up to 30 days | 4–6 weeks |
| Membership in trial | Included | Included | Included |
FAQ
Common questions.
Does using the equipment void my return?
No. You're encouraged to use it fully — that's the whole point. As long as the equipment is returned in good working condition with all original parts, you're covered.
Do I need to ship it back myself?
No. We schedule a freight pickup directly from your home. You don't need to disassemble anything, box anything up, or arrange your own carrier.
When does the 60-day window start?
Your trial starts on your confirmed delivery date, not your order date. You'll receive email confirmation when your equipment is delivered.
What if my equipment arrives damaged?
Delivery damage is handled separately from returns and is fully covered. Contact Echelon Support within 48 hours with photos. Warranty claims don't count against your 60-day trial.
Does this apply to purchases from other retailers?
This policy applies only to direct purchases at echelonfit.com or echelonfit.ca. Third-party retailer purchases are subject to that retailer's return policy.