Refund policy

 

Only items purchased directly from echelonfit.com will be accepted for returns. If you purchased your product from a third-party seller, please contact the seller directly to discuss your return options.

If you are not satisfied with your Echelon product, you may submit a request for a return within thirty (30) days after its delivery, and Echelon will provide a prepaid shipping label for the return.

Returns requested within 30 days will not incur any fees and any shipping costs paid by you will be refunded provided that the product is returned in brand new, re-sellable condition (including but not limited to being free of scratches and/or dents) and returned in its original packaging with its tags, user manual and charger.

If your Echelon product is returned in damaged condition, with parts or its manual missing or otherwise has signs of abuse, Echelon reserves the right to deduct additional fees from your refund amount or refuse the return, in Echelon’s sole discretion.

All returns require an authorization number.

Return requests after 30 days from delivery date will not be accepted.

Please click here to initiate your return, or email us at customerreturns@echelonfit.com or call us at 833-937-2453.

Echelon Nutrition 30-Day Empty-Container Guarantee

If you are not satisfied with your first purchase of any Echelon Nutrition product bought on echelonfit.com, contact us at customerreturns@echelonfit.com or 833-937-2453 within thirty (30) days of delivery for a full refund of the product price to your original payment method, even if the container is opened or empty. You do not need to return the product.

The guarantee is limited to one refund per product per household. Products purchased from third-party sellers are not covered. Echelon may decline refunds in cases of suspected abuse or fraud. The brand-new, re-sellable condition requirements above do not apply to Echelon Nutrition products covered by this guarantee.